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Responsible Gaming
Gambling should remain entertainment
Gambling involves risk, and there is no guaranteed way to win. Casino games are designed for entertainment and should only be played with money you can afford to lose. Outcomes are determined by chance, and previous results do not influence future results. A losing session does not make a win more likely, while a winning session does not guarantee that future play will be successful.
Before you play, consider whether gambling fits comfortably within your budget and your personal circumstances. Never use money intended for rent, mortgage payments, household bills, food, education, medical expenses or other essential needs. It is also important not to borrow money, use credit that you cannot repay, sell belongings or ask other people for funds to continue gambling.
- Treat gambling as a paid entertainment activity rather than an income source.
- Decide how much time and money you are comfortable spending before you begin.
- Keep gambling separate from essential household spending and financial commitments.
- Accept that losses are part of gambling and cannot be recovered by playing more.
- Take regular breaks and avoid playing when you are upset, tired, stressed or affected by alcohol or other substances.
- Do not gamble to escape personal problems or difficult emotions.
- Only use your own account and payment methods, and never allow another person to gamble through your account.
Only people who meet the applicable legal age and other requirements should gamble. Parents, guardians and other adults should take reasonable steps to prevent children and young people from accessing gambling services or devices used for gambling.
Plan your play and use available controls
Setting limits before gambling can help you keep your play within boundaries that feel comfortable. Limits are most effective when they are realistic, decided in advance and treated as firm personal rules. If your circumstances change, review your limits before you play again rather than changing them during an emotional or impulsive session.
Useful limits to consider
- A deposit limit that controls how much money can be added to your account during a chosen period.
- A spending or loss limit that helps define the maximum amount you are prepared to risk.
- A time limit that determines how long a session may last.
- A session reminder that prompts you to review how long you have been playing.
- A break from gambling when you feel distracted, frustrated or unable to follow your plan.
- A temporary account break or self-exclusion period when you need stronger protection from access.
The controls available, their settings and the process for using them may depend on the service and applicable requirements. Read the information provided in your account carefully and contact the relevant support team through the available website channels if you need help understanding a control. A request to close or restrict an account should be made before gambling, not after a loss.
Keeping a simple record of deposits, withdrawals, time spent and overall results can make your behaviour easier to assess. Bank statements and account activity may also help you identify patterns that are easy to overlook during individual sessions. Set a reminder to review your gambling regularly and be honest about whether it remains enjoyable and affordable.
Protect your account and personal boundaries
Use strong, private login details and do not share your password or account access. If another person can use your account, it may become harder to track your spending and make responsible decisions. Sign out on shared devices, keep payment information secure and report suspicious activity through the available support channels.
Recognising when gambling may be a problem
Problem gambling can develop gradually. It may affect anyone, regardless of age, income, occupation or previous experience. You do not need to wait for a serious financial, relationship or emotional impact before asking for help. Speaking with someone early can make it easier to regain control.
Possible warning signs
- Spending more time or money gambling than you intended.
- Trying to win back losses by continuing to gamble or increasing the amount at risk.
- Feeling restless, irritable or preoccupied when you are not gambling.
- Hiding or minimising gambling activity, deposits, losses or the amount of time spent playing.
- Borrowing money, missing payments or using essential funds for gambling.
- Gambling to cope with stress, loneliness, anxiety, low mood or other personal difficulties.
- Losing interest in work, study, family, friends, hobbies or other activities.
- Arguing with people close to you about gambling or experiencing relationship problems because of it.
- Making repeated promises to stop or cut back but finding that you cannot follow through.
- Feeling ashamed, hopeless or distressed because of gambling.
Any one of these signs may be a reason to pause and review your gambling. If several apply, consider stopping play, using an account restriction or self-exclusion option, and speaking with a qualified support service. Do not try to solve gambling-related debt by gambling more. A financial counsellor may be able to help you understand your options and create a practical plan.
If gambling is causing immediate danger, severe distress or thoughts of self-harm, stop gambling and seek urgent help from emergency services or a crisis support service in your area. Gambling support organisations in Australia can provide confidential information, counselling and guidance for people who gamble, as well as family members and friends affected by someone else's gambling.
Taking a break and finding support
A break can be useful whenever gambling no longer feels enjoyable or manageable. You can choose to stop for a short period, take a longer break or request self-exclusion where that option is available. During a break, remove saved payment details where appropriate, avoid gambling-related advertising and ask a trusted person to support your plan. Consider replacing gambling time with activities that support your health, relationships and financial goals.
If you are concerned about your gambling, speak openly with someone you trust. A partner, family member, friend, doctor, counsellor or financial counsellor can help you look at the situation without judgement. Professional support can assist with urges, stress, money concerns and the effects gambling may have on relationships.
- Stop gambling and avoid making further deposits while you consider your next step.
- Review recent account activity and identify how much time and money gambling has involved.
- Use the available limit, break, closure or self-exclusion tools that match your needs.
- Tell a trusted person what is happening and ask them to help you maintain your plan.
- Contact an appropriate gambling support or financial counselling service in Australia.
- Seek urgent assistance if gambling has contributed to immediate risks to your safety or wellbeing.
Rollino Casino supports informed and responsible choices. If you have questions about available account controls or want to discuss a break from gambling, use the contact or support options displayed on the website. We will not provide contact details on this page because the correct support channel may depend on the service you are using and your circumstances.
This information is general and does not replace professional financial, medical or mental health advice. Gambling laws, support services and account requirements may change, so players in Australia should check current information from relevant official and support organisations. The most important step is to act early if gambling stops feeling affordable, enjoyable or under your control.