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Privacy Policy
Information we may collect
Rollino Casino may collect information that players provide directly, information created through use of an account and technical information collected when the website is accessed. The amount and type of information may depend on the services used, account activity, verification requirements and the choices made by each player.
Account and contact details
This may include a player’s name, date of birth, residential or postal details, email address, username, account preferences and other information supplied during registration or account management. Contact records may also be retained when a player communicates with customer support, submits a request, reports a problem or provides feedback.
Identity and verification information
To help confirm identity, age and eligibility, the website may handle verification documents and related information. This can include information shown on identity documents, proof of address, images or other material requested for account checks. Verification information may be reviewed to help prevent impersonation, account misuse, fraud, money laundering and other prohibited activity.
Payment and transaction records
The site may process records relating to deposits, withdrawals, gaming activity, balances, payment methods, transaction dates, amounts and transaction status. Payment providers may handle payment details directly. Where appropriate, the website may receive limited payment information or transaction references needed to confirm and manage an account. Complete payment card details should only be provided through an approved payment process.
Device, usage and cookie data
When a player visits the website, technical information may be recorded, such as an IP address, browser type, operating system, device identifiers, language settings, pages viewed, approximate location, login events and information about how the site is used. Cookies and similar technologies may help remember preferences, maintain sessions, support security, understand website performance and improve the player experience.
Information from other sources
Information may also be received from service providers, payment partners, identity verification services, fraud prevention services or publicly available sources where this is reasonably required to operate the account, protect the website or meet legal and compliance obligations.
How information is used
Personal information is handled only for reasonable business, service, security and compliance purposes connected with the website. The purposes may include the following:
- Creating, administering and maintaining a player account.
- Processing deposits, withdrawals and other account transactions.
- Confirming identity, age, account ownership and eligibility to use the services.
- Carrying out anti-fraud, anti-money laundering, security and responsible gambling checks.
- Providing customer support, responding to questions and resolving complaints or technical issues.
- Communicating important account, service, security or policy information.
- Sending marketing communications where permitted and where the player has provided consent or another lawful basis applies.
- Operating, maintaining, testing and improving the website, systems and available features.
- Detecting suspicious activity, preventing misuse and protecting players, the website and relevant service providers.
- Meeting applicable legal, regulatory, financial, tax, record-keeping and other compliance obligations.
- Understanding general usage trends through aggregated or de-identified information where possible.
Information may be used to make account, security or verification decisions. Some checks may be automated, while others may involve a manual review. Where a review affects access to an account or service, further information may be requested so the matter can be assessed appropriately.
Marketing communications
If a player has agreed to receive promotional or marketing messages, Rollino Casino may use relevant contact details to send information about services, features or offers. Players can withdraw marketing consent at any time by using an unsubscribe option in a message, changing available communication preferences or contacting support. Stopping marketing messages does not necessarily stop essential service, security or account communications.
Sharing information
Information may be shared where reasonably necessary with trusted providers that help operate the website. These providers may support hosting, technology, payments, identity verification, fraud prevention, customer support, communications, analytics, security or professional services. They should receive only information relevant to the service they provide and are expected to handle it securely.
Information may also be disclosed where required or permitted by law, in response to a valid legal process, to protect rights and safety, to investigate suspected fraud or unlawful activity, or in connection with a business change. Information may be processed in Australia or another country where service providers operate. Appropriate safeguards and reasonable security measures are used to help protect information during these arrangements.
Cookies, security and retention
Cookies and similar technologies
Cookies are small files or similar technologies placed on a device when a website is visited. They can support essential functions such as login sessions, security, navigation and account preferences. Other cookies may help measure performance, understand how pages are used or remember choices. Some cookies may be provided by service partners working on the website’s behalf.
Players can manage, block or delete cookies through their browser settings. Disabling certain cookies may affect website functions, account access or the way pages operate. Browser controls differ between devices and browsers, so players should check the settings and help information for the browser they use.
Security measures
Reasonable technical, administrative and organisational measures are used to protect personal information from unauthorised access, alteration, disclosure, loss or misuse. These measures may include access controls, monitoring, secure transmission methods, authentication processes and staff or provider procedures. No website, electronic transmission or storage system can be guaranteed to be completely secure, so players should use a strong, unique password, keep login details private and contact support promptly if they suspect unauthorised account activity.
Keeping information
Personal information is kept for as long as reasonably necessary for the purposes described in this policy, including account administration, security, dispute handling and service records. Some records must be retained for a period required by law even after an account is closed or a player asks for information to be deleted. When information is no longer required, it may be securely deleted, destroyed or anonymised, subject to technical, legal and operational requirements.
Children and age restrictions
The services are intended for people who meet the applicable age and eligibility requirements. The website does not knowingly seek personal information from people who are not permitted to use online gambling services. If a parent, guardian or player believes information has been provided by an ineligible person, they should contact support so the matter can be reviewed.
Your privacy rights and requests
Depending on the circumstances and applicable privacy requirements, players may have rights relating to their personal information. These rights are subject to reasonable identity checks, legal requirements, the rights of other people and information that must be retained for compliance or security purposes.
- Access: request information about the personal data held about you and, where appropriate, a copy of that information.
- Correction: ask for inaccurate, incomplete or outdated personal information to be corrected.
- Deletion: request deletion of personal information where it is no longer required or where deletion is otherwise available. Some records cannot be deleted immediately because they must be retained for a period required by law or needed for security, dispute resolution or other legitimate purposes.
- Marketing consent: withdraw consent to marketing communications at any time. This does not affect processing that is required to operate an account, provide essential messages or meet legal obligations.
- Restriction or objection: in some situations, ask for certain processing to be limited or object to a particular use of information, subject to applicable requirements.
- Complaint: raise a privacy concern so it can be reviewed and addressed through the available support process.
How to make a request
To exercise your data rights, including access, correction, deletion or withdrawing consent to marketing, contact support@rollinocasino.top. Please describe the request clearly and include enough information to identify the relevant account or communication preference. For security, additional details may be requested to verify identity before information is disclosed or changes are made.
A request will be considered within a reasonable timeframe. The outcome may depend on the type of request, the information involved and any legal or security restrictions. If a request cannot be completed in full, the reason will be explained where this is permitted.
Policy updates
This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The latest version will be made available on the website. Players should review this page periodically, particularly before continuing to use the services after a material update. The date or version shown with the published policy may help identify the current terms.